All support topics
Analytics & reports
Read your data, run smart scoring and share insights.
Reading your analytics dashboard
A tour of the analytics tabs and what each one shows.
Read article
NPS methodology explained
What Net Promoter Score is, how it's calculated and how to read your result.
Read article
CSAT methodology explained
What Customer Satisfaction Score is, how it's calculated and when to use it instead of NPS.
Read article
Smart scoring: NPS, CSAT & more
How rating-scale questions are automatically scored.
Read article
AI summaries & themes
Let AI read your responses and report back.
Read article
Sentiment analysis & word clouds
Understand emotional tone and common terms in free-text answers.
Read article
Drop-off rates & question reports
See where respondents quit and how each question performed.
Read article
Suggested actions
AI-generated next steps based on your response data.
Read article
Exporting data: CSV vs XLSX
Two formats for sharing or analysing data elsewhere.
Read article
Sharing analytics with clients
A read-only link clients can use without signing in.
Read article
